Incorrect income used in our calculation

We obtain information about monthly incomes from the Norwegian Tax Administration’s records. If the monthly incomes are wrong, you must contact the people who reported the incomes. Once the information has been corrected, your housing allowance will automatically be recalculated if it is affected by the change. You shouldn’t appeal. 

You can check the income reported by employers, NAV and other sources by logging into My income and employment (skatteetaten.no). 

Special rules for AAP and unemployment benefit

Work assessment allowance (AAP), unemployment benefit and some other benefits are paid out three times in some months. What matters is when you received the income, not when you earned it. You may therefore receive less or no housing allowance in months with 3 payments. If you appeal because of this, your appeal will be rejected. 

You can appeal if...

…the wrong information has been reported to the Norwegian Tax Administration and it is impossible to correct that information because of, for instance, bankruptcy, closure or other exceptional circumstances.

This is what you must do:

• Complete the appeal form below.
• Enclose the relevant documentation
  – copies of your bank statements and payslips for all of the months that are wrong
• Send the appeal in the post to
  Husbanken,
  Postboks 1404,
  8002 Bodø

Appeal form
Appeal about monthly income – bokmål (PDF)
Appeal about monthly income – nynorsk (PDF)

Income from self-employment refers to gross taxable income from self-employment in Norway and other countries. Learn more about income from self-employment at skatteetaten.no.

You can appeal if...

… we have used the wrong gross income from self-employment for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the appeal in the post to:
  Husbanken,
  Postboks 1404,
  8002 Bodø

Appeal form
Reportable income and wealth – bokmål (PDF)
Reportable income and wealth – nynorsk (PDF)

Foreign income refers to gross income from wages/salary, pensions and benefits. All figures must be stated in Norwegian kroner.
You can find exchange rates here  (norges-bank.no)
Learn more about foreign income (skatteetaten.no).

You can appeal if...

...we have used the wrong gross foreign income for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the appeal in the post to:
  Husbanken,
  Postboks 1404,
  8002 Bodø

Appeal form
Reportable income and wealth – bokmål (PDF)
Reportable income and wealth – nynorsk (PDF)

Income from capital can include interest on bank deposits, dividends from shares and investment funds, capital gains on the sale of property, profit on renting out property and other kinds of income, both in Norway and overseas. Learn more about income from capital at skatteetaten.no.

You can appeal if...

… we have used the wrong income from capital for the current year.

This is what you must do:

• Complete the form below
• You don’t need to document the information
• Send the appeal in the post to:
  Husbanken,
  Postboks 1404,
  8002 Bodø

Appeal form
Reportable income and wealth – bokmål (PDF)
Reportable income and wealth – nynorsk (PDF)

We base our decision on all income that is paid to you in the relevant month. What matters is when you received the income, not when you earned it.

You can appeal if...

... you have received a payment in arrears, and all or part of the payment went to NAV or your municipality. 

This is what you must do:

• Complete the form below
• Enclose the relevant documentation
  The documentation must show how much was paid to your municipality/NAV, and how much you received.
• Send the appeal in the post to your local municipality’s postal address
  You can find the address on the decision letter you received.

Appeal form – payments in arrears
Information about payments in arrears – bokmål (PDF)
Information about payments in arrears – nynorsk (PDF)