Frequently asked questions
If you want to apply for housing allowance or a start-up loan and grant, you must have BankID, which is a secure electronic ID.
If you have any questions about logging in or about BankID, you can find more information at Norge.no. You can also contact user support on 800 30 300.
Do you want to apply for a start-up loan and grant, but you don’t have BankID?
If you don’t have BankID, you can get an “assistant” to apply on your behalf. As an assistant or guardian, you must contact the municipality to ask for permission to apply electronically on someone else’s behalf.
Do you not have BankID, or are you a guardian? How you can apply electronically. (Only in Norwegian)
You may have been logged in for too long, or you may have experienced an error the last time you logged in.
Do you have a paper copy of the attachment?
You can upload attachments with a mobile phone, tablet or computer.
The easiest way to do that is to take a photo of the document with your mobile phone or tablet. Make sure the photo is sharp and that the document is legible:
- Lay the document down flat.
- Make sure that there is enough light.
- Hold the camera still.
Log in to your e-application using your mobile phone or tablet, and upload the image as an attachment.
Do you have a digital copy of the attachment?
We accept the following file formats:
- .JPG
- .JPEG
- .PNG
- .GIF
- .BMP
- .TIF
- .TIFF
If the attachment is a different type of file (such as .doc or .docx) you can do the following:
- Open the file.
- Select “Save as”.
- Select “PDF” as the file type.
- Save the file somewhere easy to find when you want to upload it to your application.
Do you have the document as an attachment on an e-mail?
Then you must save the attachment to the computer you are using to complete your application.
- Open the e-mail with the attachment.
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Select “Download”.
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Save the file somewhere easy to find when you want to upload it to your application.